Elearning – Business Administration Certificate
Certificate III in Business Administration BSB30407

Course info

This qualification reflects the role of individuals who apply a broad range of administrative competencies in various work contexts, using some discretion and judgment. They may provide technical advice and support to a team.

The Certificate III in Business Administration includes general administrative and IT competencies such as word processing, keyboarding, scheduling and utilising a range of software packages to produce documents and databases.

What will you achieve from this course?

The Certificate III in Business Administration will prepare you for a role within a business unit, working under direct supervision.  It will provide you with the skills required to perform common business-related tasks such as producing documents and building customer relationships.  It will introduce you to a range of standard business software packages includes word processing, layout and database software.

The Certificate III in Business Administration will prepare you for a future role as:

• Accounts Receivable Clerk

• Accounts Payable Clerk

• Data Entry Operator

• Junior Personal Assistant

• Receptionist

• Office Administration Assistant

• Office Administrator

• Word Processing Operator

How long does the course take?

Units of study

BSBOHS201A Participate in OHS processes
This unit describes the performance outcomes, skills and knowledge required to participate in workplace occupational health and safety (OHS) processes to protect workers own health and safety, and that of others.

BSBCUS301A Deliver and monitor a service to customers
This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers.

BSBFIA301A Maintain financial records
This unit describes the performance outcomes, skills and knowledge required to maintain financial records for a business. It includes maintaining daily financial records such as reconciling debtors' and creditors' systems, preparing and maintaining a general ledger, and preparing a trial balance. It also includes activities associated with monitoring cash control for accounting purposes.

BSBADM311A Maintain business resources
This unit describes the performance outcomes, skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks.

BSBCMM301A Process customer complaints
This unit describes the performance outcomes, skills and knowledge required to handle formal and informal negative feedback and complaints from customers.

BSBITU301A Create and use databases
This unit describes the performance outcomes, skills and knowledge required to create simple two table relational databases with reports and queries, for the storage and retrieval of information.

BSBITU306A Design and produce business documents
This unit describes the performance outcomes, skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.

BSBITU309A Produce desktop published documents
This unit describes the performance outcomes, skills and knowledge required to design and produce desktop published documents.

BSBPRO301A Recommend products and services
This unit describes the performance outcomes, skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services.

BSBPUR301B Purchase goods and services
This unit specifies the outcomes required to determine purchasing requirements, and make and receive purchases.

BSBWOR301A Organise personal work priorities and development
This unit describes the performance outcomes, skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance, and to maintain required levels of competence.

BSBWRT301A Write simple documents
This unit describes the performance outcomes, skills and knowledge required to plan, draft and review a basic document before writing the final version.

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Total nominal hours: 508 hrs  Full-time load: 12 hrs/wk  Full-time duration: 42 wks.

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Employability Skills for BSB30407 Certificate III in Business Administration
The following table contains a summary of the employability skills for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on the packaging options.

Communication

• clearly communicating workplace information to others (verbal and non-verbal)

• communicating sensitively in a cross-cultural context

• communicating with colleagues and clients to handle verbal enquiries such as clarifying instructions and responding to requests for information

• communicating with people who speak languages other than English

• interpreting needs of clients (internal or external)

• interpreting the needs of customers

• reading and interpreting workplace related documentation

• writing to audience needs
  
  

Teamwork

• applying knowledge of own role to complete activities efficiently to support team activities and tasks

• working in a team of people to provide office administration services

• working with diverse individuals and groups
  
  

Problem solving

• developing practical responses to common breakdowns in workplace systems and procedures

• rectifying discrepancies or errors in documentation and transactions

• taking action to resolve concerns
  
  

Initiative and enterprise

• adapting to new and emerging situations in the workplace

• being proactive and creative in responding to workplace problems, changes and challenges
  
  

Planning and organising

• allocating resources to workplace tasks and requirements

• collecting, analysing and organising workplace data

• identifying risk factors and taking action to minimise risk

• organising meeting schedules for clients and colleagues and negotiating alternative arrangements

• planning for contingencies

• planning information and documentation requirements

• utilising or determining required resources
  
  

Self management

• following workplace documentation such as codes of practice or operating procedures

• projecting a professional image when representing the organisation

• setting own work program and managing time to ensure tasks are done on time

• taking personal responsibility at the appropriate level

• working ethically when dealing with financial transactions
  
  

Learning

• maintaining continuous learning by seeking out opportunities for improvement and developing new skills

• seeking assistance and expert advice
  
  

Technology

• using business related technology safely (OHS)

• using business technology such as software programs for word processing spreadsheets, presentation and scheduling

This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive

You can enrol now in this exciting course on an interest free payment plan.  Please request your free course info pack NOW!